Frequently Asked Questions

We want your HomeCooked experience to be as easy as possible. If you have a question, choose a help topic below to get more information.

If you are having trouble loading any pages, you may need to enable “cookies” on your computer.

The Basics
What is HomeCooked?
How much does it cost?
How long does each meal take to cook?
How do I sign up/order and pay?
Do I have to become a member to order?
What should I bring when I come to pick up my order?
Are the meals refrigerated or frozen?
How many people does each meal serve?
How much space will HomeCooked meals require in my refrigerator or freezer?
How long can I store my meals in the freezer?
What if I need to cancel or reschedule an order?
How do I make a change to my order?

Saving Time & Money
Can HomeCooked save me money?
Can HomeCooked save me time?

Food Related Issues
Are team members trained in food safety?
How long should I thaw my meals?
Can I customize my meals? What about allergies?
Do you have Vegetarian options?
Do you provide nutritional information?
Can I return my food?

Do I need to register?
Can I register offline?
What are my payment options?

Cooking Birthday Parties
What ages are best for HomeCooked Cooking Birthday Parties?
How many guests can attend a cooking birthday party?
What happens if a party guest has a food allergy?
What is included with a birthday party?
What is not included? What does the parent need to do?
How do I schedule a cooking birthday party?
Can parents of birthday party guests stay at HomeCooked during the party?

Gift Cards
Can I purchase a gift card?
How do I redeem a gift card?

Login & Passwords
Having trouble logging in?
How do I create a username and password?
Forgot your password?
How do I change my password?
How do I change my email address?

Personal Information
What is your privacy policy?
What are your terms of use?
How do I change my contact information?
Do you save my credit card information?

Newsletters & Emails
How do I subscribe to your email newsletter?
How do I unsubscribe from your email newsletter?

Technical Issues
Tell us about any technical issues


Phone: 610.647.1002
1 Paoli Plaza, Paoli, PA 19301 (across N Valley Rd from the Paoli Train Station)